Returns may not be made in the following cases: Please note that returns must include all tags and the packaging in the same condition as when the product was first received. If a return is being made due to the product being damaged, defective, or the delivery was made in error, the Cookie Run Store will cover incurred shipping expenses. Orders containing 2 or more products might be shipped in separate boxes, and as such might incur shipping fees on a per-product basis when returning due to change of heart. (Incurred shipping expenses will be deducted from the refund amount.) Please note that return requests due to a simple change of heart may result in additional shipping expenses due to the return procedure. Applying for a product exchange is only possible for products that are damaged, defective, and/or products that do not match the order placed (wrong deliveries). (Enter your game MID in the return application form.) When returning a product containing in-game redeemable coupons, please keep in mind that any in-game rewards gained through said coupons will be revoked. However, should the product not match the description, advertisement, and/or the contents of the contract, applying for returns or exchanges must be made within 3 months of completion of the delivery, or within 30 days of being able to know of this fact. Orders are only eligible for returns and exchanges within 14 days of completion of the delivery. Orders in the "Preparing shipment" or "Shipping" stages are not eligible for cancellation, and will instead require a return request. Canceling an order is only possible during the "Order complete" stage, via the My Page > Orders/Shipments page. The shipping expenses and list of eligible countries can change without prior notice, so please check during check-out. Domestic orders exceeding 20,000 KRW are eligible for free shipping. You can check the shipping expenses according to region during check-out. Shipping is based on the weight and volume of the product. Shipping expenses vary by region and product. The Cookie Run Store ships both domestically and internationally.
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